Privacy Policy Statement

Your privacy is important. This notice explains how your personal information is collected, used, and secured when you use our conversational trainer service.

Information We Collect

We collect details to ensure a secure and efficient user experience.

• Contact details provided through registration, messages, or feedback forms are collected.
• Usage data is recorded to improve dialogue scenarios, navigation, and platform accessibility.
• Device and technical information, including browser and access times, may be automatically captured.
• Cookies and similar technologies monitor user sessions for service enhancement, not for profiling.

How We Use Your Data

Information is used solely to improve the quality and reliability of the training service.

• Personal data helps customize conversation scenarios and provide tailored etiquette guidance.
• Technical metrics support bug fixes, security, and smoother experiences.
• Feedback and contact data are used to respond to your questions or suggestions.
• Aggregated, anonymized data aids in developing new features for users.

Legal Basis for Processing

We process data according to Malaysian privacy laws and ethical best practices.

Collection and processing are based on consent (when you provide information), legitimate interest (platform functionality), or compliance with legal duties.

Sharing Your Information

We respect your privacy. Information is not sold or shared for marketing without consent.

• Data may be shared with trusted service partners for essential operations such as email delivery or technical maintenance.
• Legal authorities may be given data only if required by Malaysian law.
• Aggregated, non-identifiable data could be used for reporting or statistical purposes.

Data Security

Safeguarding your details is essential. All user data is protected using secure storage, encrypted transfers, and regular reviews. We take reasonable steps to guard against misuse, accidental loss, or unauthorized access.

Your Rights

As a user, you have control over your personal data and privacy.

• You may access or update your information at any time through settings or by request.
• You can request correction of inaccurate information.
• You may withdraw consent or request partial or full data erasure within legal limits.
• Questions regarding this policy or use of personal data can be submitted to our support team.

Cookies and Tracking

Cookies improve user experience, sign-in stability, and navigation. Tracking is only for technical improvement or analytics, not for advertising profiles.

Cookie Policy Cookie Policy

Contact Us

For privacy-related queries or data requests, please reach our support team using the contact options below.

Policy Updates and Changes

Any updates to this privacy policy will be posted here. Significant changes may be communicated through your registered email.